FAQ
Frequently Asked Questions (FAQ)
I'd like a custom piece, Do you take commissions?
Yes! I love creating custom pieces. If you're interested in a commission, whether it be an animal portrait or a statement piece for your home or office, please reach out through my Contact Page or via jharrisonartist@gmail.com, with your ideas, and we can discuss the details, timeline, and pricing.
You say you work with multi-media, what does that mean?
Yes! I'm a multi-disciplinary artist who loves experimenting with a variety of materials. While acrylic paint is my go-to, I enjoy mixing things up with collage, oil pastels, and impasto mediums to push creative boundaries and bring my ideas to life. My artistic skills also extend to drawing, where I work with fine-tip ink pens and graphite to create detailed renderings.
I really love one of your paintings, however it has sold. Do you offer prints or reproductions of your artwork?
Absolutely yes! If you see an artwork that I currently don't offer prints or reproductions for in my shop, please reach out via my contact page or via jharrisonartist@gmail.com and I would love to help cater to your needs.
Do you ship internationally
Yes, I ship worldwide from Central Queensland, Australia. International shipping costs vary based on location.
To get a shipping estimate for your location, please email jharrisonartist@gmail.com.
For pieces larger than 50cm x 50cm, the artwork will be carefully removed from its stretcher bars and shipped in a rolled container for safe and easy transport.
Please note: Some countries may charge import duties and taxes (including VAT) when your order arrives. These fees are determined by your local customs office and are your responsibility as the customer.
Research your countries import duties and taxes (VAT) to ensure you are well informed before finalising your order.
How long will my order take to arrive?
Once you place and pay for your order, please allow 24 hours for processing.
Shipping times vary depending on location parcel is sent to.
Please allow the following times:
Australia: 5-10 business days
International: 2-4 weeks (depending on customs and location)
For made-to-order prints or commissions, additional time is needed for production.
How is the artwork packaged for shipping?
Original paintings are carefully packaged with protective wrapping and sturdy materials to ensure they arrive safely. Prints are shipped in rigid mailers or tubes, depending on the size.
When will I receive a tracking number?
As soon as item is sent, usually within 24 hours of placing your order, I will send this to you. All orders come with a tracking number so you can follow your artwork’s journey.
I live local, can I pick up from your studio?
Absolutely! When placing your order online, just leave a note requesting local pickup. I’d be happy to arrange a convenient time for collection!
What payment methods do you accept?
I accept credit/debit card payments, Direct Deposit, as well as PayPal.
If you love an original piece and would like to organise a payment plan, please get in touch through my contact page or via jharrisonartist@gmail.com, to discuss a layby option. Goods will not be sent to buyer until items are paid in full.
Do you accept returns or exchanges?
Due to the nature of original artwork, all sales are final. However, in the likely event your item arrives damaged or is faulty, please contact me within 48 hours of delivery with photos of the package BEFORE opening and of the damaged items. I will work with you to find a suitable solution.
How do I care for my artwork?
Keep your painting away from direct sunlight and humidity.
I varnish all my paintings, they can be dusted lightly with a soft cloth if needed.
Avoid using cleaning sprays (chemicals) or water directly on the surface.
Original works on paper or prints should be hung in a frame behind glass or plexi-glass to maintain it's quality over time.
I would love to license your work, make a wholesale order or collaborate with you. Is this something you offer?
I would love to hear what you have in mind!!
Please get in touch with me through my contact page or via jharrisonartist@gmail.com with your ideas, and we can discuss the details, timeline, and pricing.
Copyright Policy
All artwork, images, and content on this website are the intellectual property of Jessica Harrison and are protected under Australian copyright law. Unauthorised reproduction, distribution, or commercial use of any artworks, images, or text without written permission is strictly prohibited.
Purchasing an original artwork or print does not transfer copyright ownership. If you wish to use my work for commercial purposes, licensing inquiries are welcome—please contact me at jharrisonartist@gmail.com
Thank you for respecting my creative rights!
Couldn't find your answer?
I'm here to help! If you didn't find the answer you were looking for, feel free to reach out to me directly. I'll do my best to answer any questions you may have.